Most products sold by Offensive Mug are made to order (read: we make the shit when you order the shit), therefore we do not accept returns and cannot issue refunds. We are also unable to accept any returns on perishable items (i.e. coffee, tea, etc).
Our reputation rests on your satisfaction, so we put our blood, sweat, and love, lots of love, into ensuring we send the best quality products to our customers. If the item you received is not to your satisfaction, please contact us at hey@offensivemug.com.
What if my product arrives damaged or broken?
We understand that shit happens (the postal carrier may have gotten too happy to deliver your box, Fluffy thought the unopened box was a chew toy, your kid liked the friendly friendly middle finger on the front of the box and dropped the damn thing) and will make every effort to replace your damaged item.
We do require proof that the item arrived damaged for insurance purposes. Please submit a picture of the damaged item in its original package to hey@offensivemug.com along with your order number within 7 days of receiving the damaged item. Once approved, we will replace the item within 14 days at no additional cost to you.
