Domestic orders over $50 automatically qualify for free shipping, no coupon code needed! Just make sure your cart totals $50 and we'll get the package to you for free! We are currently not able to offer free shipping on international orders.
Most products are made to order, read when you purchase the shit, we make the shit. Production time for made to order items can be up to 5 days. Once the item is ready to ship and on its way to you, we'll email you a shipping confirmation with a tracking number.
Domestic orders will arrive in 1 - 5 business days once the shipping confirmation has been sent. International orders will arrive in 6 - 15 business days.
LOST OR STOLEN PACKAGES
Each package we ship comes with a tracking number. We also ensure all orders to protect against damage, theft, or maybe the possibility of the package sprouting legs.
Using the tracking number sent in your shipping confirmation email, track your packages here:
If we cannot find your package, no worries! We will replace your items if we cannot track your original package.
Most products sold by Offensive Mug are made to order (read: we make the shit when you order the shit), therefore we do not accept returns and cannot issue refunds. We are also unable to accept any returns on perishable items (i.e. coffee, tea, etc).
Our reputation rests on your satisfaction, so we put our blood, sweat, and love, lots of love, into ensuring we send the best quality products to our customers. If the item you received is not to your satisfaction, please contact us at email@example.com.
What if my product arrives damaged or broken?
We understand that shit happens (the postal carrier may have gotten too happy to deliver your box, Fluffy thought the unopened box was a chew toy, your kid liked the friendly friendly middle finger on the front of the box and dropped the damn thing) and will make every effort to replace your damaged item.
We do require proof that the item arrived damaged for insurance purposes. Please submit a picture of the damaged item in its original package to firstname.lastname@example.org along with your order number within 7 days of receiving the damaged item. Once approved, we will replace the item within 14 days at no additional cost to you.